FAQ
Chitale Bandhu Faral & Sweets Preorders are now open until October 20, 2024.
1. What delivery options do you offer?
Please DO NOT select express checkout / Apple Pay / Google Pay while ordering as it does not offer point delivery and store pickup options.
We offer following options:
- Home (UPS/USPS) delivery: We offer home delivery by UPS and USPS within the US. The delivery charges are calculated by UPS and USPS at checkout.
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Point delivery: We offer point delivery to specific locations in the San Francisco Bay Area for a fee of $5 per order. We bring your order to those locations once a month. You meet us at that location to collect your order.
The locations are as follows:
- Dublin, CA (4552 Dublin Blvd)
- Fremont, CA (1848 Washington Blvd)
- Milpitas, CA (990 Jacklin Rd)
- San Jose, CA (4304 Moorpark Ave)
- Sunnyvale, CA (791 East El Camino Real)
- Store pickup: We offer curbside pick up from our offline store at 2574 Storey Ct, Tracy, CA 95377 for no charge by appointment.
2. Can I change or cancel my order?
No, you cannot change or cancel your order.
3. How quickly is my order filled if it does not contain any pre-order items?
We fill orders which do not contain any pre-order items within 1-2 business days. Then we email you order fulfillment confirmation.
4. How quickly is my order filled if it contains one or more PREORDER items?
We periodically offer special PREORDER items. We typically allow 1-2 weeks during which customers can order PREORDER items on the website. After that week is over, we place the orders for PREORDER items. We receive those PREORDER items by air-courier over next 2-3 weeks. After we receive ALL of your PREORDER items, we fill the orders with PREORDER items in 1-2 business days. Then we email you order fulfillment confirmation.
5. Can I combine PREORDER and non PREORDER items to save the shipping cost?
Yes you can. But your order will be shipped AFTER we receive ALL of your PREORDER items. So you will not get your non PREORDER items earlier.
6. I want to get non PREORDER items earlier than the PREORDER items. What should I do?
Please create two separate orders on the website - one for your non PREORDER items and the other for your non PREORDER items. Especially if you use the home delivery option by UPS or USPS, this is the ONLY way we can ship your non PREORDER items within 1-2 business days after your order is received.
B. Home (UPS/USPS) delivery
1. Do you offer home delivery throughout the United States?
Yes, through UPS and USPS.
2. Do you offer home delivery outside of the United States?
No.
3. What is the charge for home delivery?
The delivery charge is calculated automatically by UPS and USPS during checkout.
4. How long do you take to ship the orders by UPS and USPS?
Our orders typically ship in 1-2 business days after order fulfillment.
5. Will I get a tracking number for the home delivery?
Yes. We will email you the tracking number provided by UPS or USPS.
6. Can I choose a specific time for home delivery?
Please contact UPS or USPS with the tracking number to make specific arrangements.
7. Can I switch from home (UPS/USPS) delivery to point delivery or store pickup?
No, unfortunately our e-commerce platform does not allow it.
C. Point delivery
1. What is a point delivery?
We bring your order to specific locations in the San Francisco Bay Area typically every 4- 6 weeks. We send you a Whatsapp / text message with exact date and time for each location 1-2 days before the point delivery. You meet us at any of those locations to collect your order.
2. What point delivery locations are available?
The locations are as follows:
- Dublin, CA (4552 Dublin Blvd)
- Fremont, CA (1848 Washington Blvd)
- Milpitas, CA (990 Jacklin Rd)
- San Jose, CA (4304 Moorpark Ave)
- Sunnyvale, CA (791 East El Camino Real)
$5 per order.
4. When is the next point delivery scheduled?
Friday November 3, 2023 & Saturday November 4,2023
5. What is the last order date for the next point delivery?
The last order date for the next point delivery TBD.
6. Can I buy additional items when I arrive at the point delivery location?
No, we only offer point delivery of orders placed before the last order date.
7. Can I pick up my friend's order in addition to my order at the point delivery location?
Yes. Please have your friend respond to their "order ready for point delivery" email and have them inform us that you will pick it up.
8. I cannot keep my appointment for point delivery. What should I do?
Please email us ASAP (marathigrocery@gmail.com) to:
- Have a friend pick up your order OR
- Reschedule to next point delivery date/time.
9. Can I switch from point delivery to home (UPS/USPS) delivery or store pickup?
No, unfortunately our e-commerce platform does not allow it.
D. Store pickup
1. Where can I pick up my order?
You can pick up your order from our offline store located at 2574 Storey Ct, Tracy, CA 95377.
2. Is there a pickup charge for your offline store?
No, we offer curbside pickup at our offline store free of charge.
3. When can I pick up my order from your offline store?
Once your order is filled, you will receive an email from us informing you to schedule your appointment for pickup. The email has a link to calendly. You can click on the link to pick up any available date and time.
4. Can I buy additional items when I arrive at the store?
No, due to Covid-19 situation, we only offer curbside pickup of prepaid orders.
5. Can I buy additional items on your website before I leave for my curbside pick up appointment and pick them up when I arrive at the store?
Maybe. If your additional items order is filled before you arrive, you will receive an email informing you to schedule your appointment for pickup. Then, please contact us to let us know that you would like to pick up those items with your previously scheduled appointment. If you don't receive the email before you arrive, you will not be able to pick up additional items when you arrive at the store.
6. Can I pick up my friend's order in addition to my order?
Yes. Please have your friend respond to their "order ready for pickup" email and have them inform us that you will pick it up.
7. I cannot keep my appointment for pickup. What should I do?
Please reschedule your appointment on calendly to a new available date and time.
8. Can I switch from pickup to point delivery or home (UPS/USPS) delivery?
No, unfortunately our e-commerce platform does not allow it.
E. Exchanges
1. Do you offer exchanges for purchased products?
We sell high quality products. In the rare scenario where you find that the product is damaged, please contact us with the pictures of that product and batch number on the packaging. We will be happy to exchange it. If the product is out of stock and we are unable to exchange it in a reasonable time, we will issue you a store credit valid for 1 year.
F. Data safety & privacy
1. Do you store my credit card information?
No, we do not store your credit card information. We use Shopify Payments for secure credit card transactions. Your credit card information is securely stored on Shopify's PCI compliant servers. Click on Shopify Security to get additional details.
2. Do you store my personal information?
Yes, we store your personal information such as First and Last Name, delivery address, email address and phone number for the purpose of order fulfillment. The information is stored on Shopify's secure servers. Click on Shopify Security to get additional details.
3. Do you sell my personal information?
No, we do not sell your personal information.
G. Other
1. My question is not answered in FAQ. What should I do?
Please email us your question at marathigrocery@gmail.com